15-Day Policy

We accept returns of all products within 15 days of delivery, except personalized items and hard drives, DVDs, and CDs that have been opened. Orders of three or more custom-made items, such as prints and apparel, may not be returnable; please call customer service at 1-800-897-8666.

Shipping Delays

The New Yorker Store will refund shipping charges if an item ordered with rush shipping does not deliver on the date expected or promised.

Gifts

We will gladly exchange an unwanted gift for another item of the same value within 15 days of receipt.

Damaged Goods

If you receive an item that was damaged when it arrived, please return it to our fulfillment vendor. The item must be returned within 15 days of receipt. Please call customer service at 1-800-897-8666 for details.

Customs, Duties, and Taxes

Orders that are shipped outside the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, and customs procedures may cause delays beyond our original delivery estimates. Please contact your local customs office for further information.